Orders are generally shipped in 1 day after your order is processed and they normally take an additional 3 – 5 business days to arrive.

Orders are processed Mon-Fri during normal business hours.

You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything from our store of equal or lesser value.

Gift card sales are final. No refunds or exchange for cash. Gift cards may be redeemed only for applicable goods or services at Hot Springs Resort & Spa. Gift Cards are not replaceable if lost, stolen, or destroyed. Except as required by law, gift cards are non refundable and are not redeemable for cash. Gift Cards are issued by Hot Springs Resort & Spa.