We are excited to announce our new electric car charging stations at the resort.
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Mineral Baths opening June 5th (reservation phone lines will open June 1st)
Overnight stay for a limited number of cabins
Guests who have existing reservations for overnight stay before June 16th or camping before July 16th will be contacted via email or phone to cancel this reservation and provide details about refunds or vouchers. If you have specific questions you may email [email protected] or call the office at 828-622-7676 starting on June 1st.
Mineral bath availability will be very limited. Mineral Baths will be open from 2-10 pm, 7 days a week, by phone reservation only. NO WALK INS. Reservations for mineral baths will begin on June 1st by phone. Guests who have pre-scheduled appointments from June 5th and beyond will be contacted prior to June 1st to confirm their appointment for their mineral bath session. Massages will not be offered until further notice.
A public document including our enhanced sanitation and safety measures will be made available to the public prior to June 1st. Reopening during this unprecedented time will take clear guidelines for our staff and guests. Many of our policies and procedures for guests will be different. Below are a few changes to be aware of before you consider making a reservation or coming to visit:
Reservations. Reservations must be made in advance by phone. NO WALK INS Reservation availability will be VERY limited during our initial phase of reopening. Guests must book in advance. Hours of operation for mineral baths will be 2-10 pm, 7 days a week, with a very limited number of reservations available. Due to the limited capacity and high demand for mineral baths a 48 hour cancellation policy will be enforced. Reservations that cancel under 48 hours in advance of their appointment time will be charged in full. Mineral Baths will be limited to parties no larger than 4 adults. A maximum of 6 people per reservation. No groups.
Check-in: Spa building will be closed.. No retail sales. No towel rentals. Guests must book in advance, bring their own towels and beverages and check in will be outside. Mineral bath check in will be on the front porch of the main spa building.
Waiting area. Only guests who have an immediate appointment will be directed to the spa area and upon completion of their session will be asked to immediately leave the spa area. The welcome pavilion and campfire area will be closed. Guests are asked to respect each other’s space and use all the available space around the welcome pavilion to maintain at least 6 feet between parties. Picnic tables will be removed from the spa area and no fires in the spa area.
Restrooms – Restrooms will remain open for sink and toilet use and will be limited to spa guests who have a reservation. No public restrooms.. Outdoor hand washing sinks will be available. Restrooms will be disinfected and sanitized on an hourly or less basis and monitored by spa attendants.
We will not offer massage or body treatments.
Specials and discounts are all suspended during until further notice.
Each guest must sign a waiver of liability prior to entering the spa area. Guests who are under 18 years of age must have a parent or legal guardian’s signature to be on property.
Only registered guests are allowed on Hot Springs Resort & Spa property. Access to the property for mineral bath guests is permitted on the day of the reservation. All common and/or public areas of Hot Springs Resort & Spa are closed. No unregistered guests will be allowed on the property.
Enhanced sanitization and safety measures:
All staff will be required to wear masks and keep physical distance of 6 feet or more during limited in person encounters with guests.
Masks are recommended for all guests. Physical distancing from staff and guests not in your reservation group will be enforced. Anyone who approaches staff or other guests not in your reservation group with less than a 6 foot physical distance will be given a verbal warning and if infractions continue may be asked to immediately leave the property. We understand that wearing a mask is your choice, however, keeping a physical distance from our staff and other guests will not be optional.
Hand washing sinks will be available to all guests in restrooms and outdoors. Commonly touched surfaces will be disinfected by staff on an hourly or less basis. This includes all door handles, locks, light switches, handrails and bathrooms.
Our natural hot springs water is disinfected by UV lights on our main water line and UV lights in each individual mineral bath. This UV light system runs continuously on the main water source and at each individual mineral bath. Mineral baths are also completely drained and disinfected between bathing sessions. We have increased the time between mineral bath sessions to allow a rigorous disinfection process of the mineral bath and mineral bath area between sessions. Mineral baths sessions will be staggered to allow for this enhanced cleaning and disinfecting time.