As per the executive order from the Governor of North Carolina face masks will be required for our guests in indoor areas. We do reserve the right to refuse service or ask you to immediately leave our property for not following our face mask rule.
Mineral bath availability will be very limited. Mineral Baths will be open from 1 :30-10 pm Monday – Wednesday and 9 am -9:30 pm Thursday – Sunday. Reservations are by phone reservation only. NO WALK INS. Massages will not be offered until further notice.
Reservations: Reservations must be made in advance by phone. NO WALK INS Reservation availability will be VERY limited during our initial phase of reopening. Guests must book in advance. Hours of operation for mineral baths will be 1:30-10 pm Monday – Wednesday and 9 am – 10 pm Thursday – Sunday, with a very limited number of reservations available. Due to the limited capacity and high demand for mineral baths a 48 hour cancellation policy will be enforced. Reservations that cancel under 48 hours in advance of their appointment time will be charged in full. .
Check-in: Spa building is open for check in. Face masks are required to enter the building. We ask the only 1 person from the reservation party enter the building, with a face mask for check in. No towel rentals. Guests must book in advance, bring their own towels and beverages.
Waiting area: Only guests who have an immediate appointment will be directed to the spa area and upon completion of their session will be asked to immediately leave the spa area. The welcome pavilion and campfire area will be closed. Guests are asked to respect each other’s space and use all the available space around the welcome pavilion to maintain at least 6 feet between parties. Picnic tables will be removed from the spa area and no fires in the spa area.
Restrooms: Restrooms will remain open for sink and toilet use and will be limited to spa guests who have a reservation. No public restrooms.. Outdoor hand washing sinks will be available. Restrooms will be disinfected and sanitized on an hourly or less basis and monitored by spa attendants. Face masks are required in all restroom facilities.
We will not offer massage or body treatments.
Specials and discounts are all suspended until further notice.
Each guest must sign a waiver of liability prior to entering the spa area. Guests who are under 18 years of age must have a parent or legal guardian’s signature to be on property.
Only registered guests are allowed on Hot Springs Resort & Spa property. Access to the property for mineral bath guests is permitted on the day of the reservation. All common and/or public areas of Hot Springs Resort & Spa are closed. No unregistered guests will be allowed on the property.
Enhanced sanitization and safety measures:
All staff will be required to wear masks and keep physical distance of 6 feet or more during limited in person encounters with guests.
Masks are required indoors for all guests. Physical distancing from staff and guests not in your reservation group will be enforced. Anyone who approaches staff or other guests not in your reservation group with less than a 6 foot physical distance will be given a verbal warning and if infractions continue may be asked to immediately leave the property.
Hand washing sinks will be available to all guests in restrooms and outdoors. Commonly touched surfaces will be disinfected by staff on an hourly or less basis. This includes all door handles, locks, light switches, handrails and bathrooms.
Our natural hot springs water is disinfected by UV lights on our main water line and UV lights in each individual mineral bath. This UV light system runs continuously on the main water source and at each individual mineral bath. Mineral baths are also completely drained and disinfected between bathing sessions. We have increased the time between mineral bath sessions to allow a rigorous disinfection process of the mineral bath and mineral bath area between sessions. Mineral baths sessions will be staggered to allow for this enhanced cleaning and disinfecting time.